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GP Care Coordinator at Littleborough Group Practice
Location: Littleborough Group Practice
Salary: Dependent on experience
Hours: 37.5 hours a week
Contract Type: Permanent
Closing Date: 23 rd April 2025
About Us:
We are a well-established GP surgery, committed to providing high-quality care and a professional, welcoming service to our patients. As part of our continued growth, we are looking for a friendly, organised, and compassionate individual to join our team as a Care Coordinator.
Role Overview:
As a Care Coordinator within our busy practice, you will be the first point of contact for our patients, both in person and over the phone. You will play a crucial role in ensuring smooth day-to-day operations, handling patient inquiries, and supporting our healthcare team with administrative tasks.
Key Responsibilities:
* Greeting patients and visitors in a friendly and professional manner when on the front desk.
* Answering phone calls, managing appointment bookings, and directing calls to the appropriate team members.
* Managing patient records and updating personal details.
* Scheduling appointments and handling cancellations.
* Assisting with general administrative duties such as filing, handling post, scanning documents and ordering prescriptions.
* Manage a shared email inbox and respond to patient queries as appropriate.
* Supporting the medical team with ad-hoc administrative tasks as required.
* Ensuring confidentiality and maintaining patient data in line with GDPR regulations.
Essential Skills and Qualifications:
* Previous experience as a Care Coordinator or administrator within a healthcare setting.
* Excellent communication and interpersonal skills.
* Strong organisational skills and the ability to manage multiple tasks.
* Basic IT skills and experience with office software (e.g., Microsoft Office and Outlook).
* Ability to work independently and as part of a team.
* A professional and empathetic approach to patients.
* Strong attention to detail and the ability to always maintain confidentiality
* Experience with NHS systems such as EMIS and Docman
* Knowledge of medical terminology is a plus.
How to Apply:
Please send your CV and a cover letter outlining your relevant experience to gmicb-hmr.littleboroughGP@nhs.net by 23 rd April 2025 (this may be brought forward if we receive a large number of applicants).
We look forward to hearing from you and potentially welcoming you to our team!
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