Location: Cowley Road / Hybrid (starting with 1 day at home each week, then will go to 2 days from home a week) 🕒 Hours: Full-time, 37 hours/week 📅 Contract: 6-Month Contract (Sick Leave Cover) Are you an experienced scheduler or planner with leadership skills and a background in maintenance or housing services? We’re looking for a Lead Work Planner to join our City Services team, helping to deliver efficient and high-quality maintenance operations across Cambridge. Key Responsibilities: * Lead and support a small team of planners and admin staff. * Oversee daily work allocation to operatives and subcontractors. * Optimise resources and prioritise urgent jobs during busy periods. * Monitor performance and customer satisfaction against KPIs. * Act as senior contact for escalated customer queries and complaints. * Collaborate with internal teams to resolve complex service issues. * Produce reports and analyse data to drive service improvements. * Ensure accurate job recording and timely completion of works. * Support the Service Improvement Manager and deputise when needed. What We’re Looking For: * Experience in scheduling, planning or customer service within housing or maintenance. * Strong IT skills (Excel, Outlook, database systems like MRI). * Knowledge of property maintenance and health & safety. * Previous supervisory or team leadership exper...