Company descriptionClaims AdvisorTunbridge Wells | Hybrid | Full-time, PermanentSalary: £24,890 plus up to 10% annual bonusHours: 37.5 hours, 5 days a weekShifts: Monday to Sunday shifts between 07:15am – 10:45pmInterviews: Running until 30th April 2026Start Date: 18th May 2026Important: Annual leave in first 4 weeks may affect eligibilityBe the reassuring voice customers need.You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you’ll be: Using detailed scripts to gather information from the call and apply logic to assess the best course of action Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries. Pushing for better by using resources, tools and systems available to offer the best customer service Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service. Working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand. Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand! What we are looking forA calm, empathetic approach and a genuine passion for helping customersStrong communication skills and the confidence to guide conversations clearlyThe ability to assess information, ask the right questions and make sound decisionsResilience and composure in a fast-paced contact centre environmentCommercial awareness and a drive to deliver great outcomes for both the customer and the businessWhat you will get in return25 days annual leave24/7 GP serviceFree breakdown membershipDiscount scheme on shopping, holidays and moreDiscounts on AA productsEmployee assistance programmeInclusivity awareness networksWorksave pension with up to 7% employer contribution