At Nightingale HouseHospice, we pride ourselves in providing the best possible care for our patients and their families and can only achieve this through our dedicated and committed staff. We work as a multidisciplinary team supporting the individual needs of the patients and those who care for them.
We are seeking an experienced and compassionate Patient Flow Nurse to join our dedicated team. The successful candidate will play a crucial role in facilitating the effective, efficient, and timely admissions and discharge of patients from our hospice care. The Patient Flow Nurse will work collaboratively within the patient flow team, clinical staff, and multidisciplinary teams to assess and address the health and social needs of patients, ensuring continuity of care post-discharge.
The successful candidate will be joining a friendly and passionate team that enjoys working in a rewarding environment.
Why Join Us?
At Nightingale House Hospice, we are dedicated to providing exceptional care and support to our patients and their families. As a Patient Flow Nurse, you will have the opportunity to make a meaningful impact on the lives of those we serve, working in a supportive environment where your skills and expertise will be valued.
If you are passionate about patient care and possess the necessary qualifications and experience, we invite you to apply for this rewarding opportunity to be part of our compassionate team at Nightingale House Hospice.
Main duties of the job
Duties include:
Take the lead in ensuring safe and timely admission and discharge of patients, actively identifying and addressing any delays in the admission and discharge process.
Act as an advocate for patients, carers, and relatives to enhance their admissions and discharge experience. Facilitate sensitive discussions regarding admission and discharge plans, addressing any disagreements and ensuring all parties are informed and aligned.
Chair multidisciplinary admission and discharge meetings, ensuring that all relevant stakeholders are engaged in the admission and discharge planning process.
Collaborate with the clinical staff to develop and implement realistic and up-to-date admission and discharge plans that are centered around the individual needs of each patient. Monitor and amend plans as necessary to minimize potential delays.
Cover for the Patient Flow Lead in their absence, which includes triaging admissions for the inpatient unit, managing advice calls, and organizing respite admissions.
Maintain concise and up-to-date records of admission and discharge plans and patient interactions using relevant, paper and electronic systems.
Provide guidance and education to ward staff regarding current legislation, admission and discharge planning best practices, and adherence to NICE guidelines.
Participate in the collection and presentation of data related to patient admission and discharge and support the development and maintenance of admission and discharge documentation.
About us
The successful candidate will be joining a friendly and passionate team that enjoys working in a rewarding environment offering
A positive and friendly working environment.
The opportunity to make a real difference.
Excellent training and development opportunities for those that want them.
Generous holiday allowance that increases with length of service.
Staff lunch Menu.
Employee Assistance Programme.
Retail Discount Scheme
Job responsibilities
Key Responsibilities
Patient Admissions and Discharge
Take the lead in ensuring safe and timely admission and discharge of patients, actively identifying and addressing any delays in the discharge process.
Communication and Advocacy
Act as an advocate for patients, carers, and relatives to enhance their admission and discharge experience. Facilitate sensitive discussions regarding admission and discharge plans, addressing any disagreements and ensuring all parties are informed and aligned.
Multidisciplinary Collaboration
Chair multidisciplinary admission and discharge meetings, ensuring that all relevant stakeholders are engaged in the discharge planning process.
Patient-Centred Admission and Discharge Planning
Collaborate with the clinical staff to develop and implement realistic and up-to-date admission and discharge plans that are centered around the individual needs of each patient. Monitor and amend plans as necessary to minimise potential delays.
Triage and Admissions Support
* Record Keeping
Maintain concise and up-to-date records of admission and discharge plans and patient interactions using relevant, paper and electronic systems.
Education and Support
Provide guidance and education to ward staff regarding current legislation, admission and discharge planning best practices, and adherence to NICE guidelines.
Data Collection and Audits
Participate in the collection and presentation of data related to patient admission and discharge and support the development and maintenance of discharge documentation.
Qualifications and Experience
Registered Nurse.
Significant clinical experience
Strong understanding of discharge planning processes and familiarity with relevant legislation and guidelines.
Excellent communication and interpersonal skills, with the ability to navigate sensitive conversations and advocate effectively for patients.
Demonstrated ability to work autonomously and manage competing priorities in a fast‑paced environment.
Proficient in using electronic health record systems for documentation and information sharing.
Core Competencies
Flexibility and adaptability to meet the varying needs of patients and their families.
Strong problem‑solving skills to address delays and challenges in discharge processes.
Ability to work collaboratively across professional boundaries, fostering positive relationships with community sector workers and multidisciplinary teams.
Commitment to patient‑centred care and improving the discharge experience for all patients.
General Requirements All Staff
This post is subject to the Terms and Conditions of employment of the Hospice as specified in the Staff Handbook
Competence
You are responsible for limiting your actions to those that you feel competent to undertake. If you have any doubts about your competence during the course of your duties, you should immediately speak to your line manager / supervisor.
It is a standard element of the role and responsibility of all staff of the Hospice that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards. It is a requirement that you adhere to Nightingale House Hospice Policies, Procedures, Protocols and guidelines always.
Health and Safety Requirements of the Hospice
All employees of the Hospice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co‑operate with management to enable the Hospice to meet its own legal duties including attendance at mandatory training updates and to report any hazardous situations or defective equipment.
Data Protection and Confidentiality
The post holder must treat all information, whether corporate, staff or patient information, in a discreet, secure and confidential manner in accordance with the provisions of the current data protection legislation and organisational policy. Any breach of such confidentiality is considered a serious disciplinary offence, which is liable to dismissal and / or prosecution under statutory legislation and the hospices disciplinary policy. This duty of confidence continues after the post holder leaves the organisation.
Records Management
As an employee of the hospice, the post holder is legally responsible for all records that they gather, create or use as part of their work within the organisation (including patient health, staff health or injury, financial, personal and administrative), whether paper based or on computer. The post holder should consult the IG Lead if they have any doubt as to the correct management of records with which they work.
Flexibility Statement
The content of this Job Description represents an outline of the post only and is therefore not a final list of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.
The post is subject to an enhanced disclosure check with the Disclosure and Barring Service (DBS)
The post is subject to an enhanced disclosure check with the Disclosure and Barring Service (DBS)
Person Specification
Qualifications
* Bachelor of Science in Nursing (BScN) or Nursing Diploma
Skills Knowledge and Behaviour
* Excellent verbal, written and listening skills
* Good computer and IT skills such as MS Office
* Excellent telephone manner
* Prioritisation and time management
* Knowledge of data protection regulations
* Willingness to learn
* Ability to use own initiative
* Hard Working
* Reliable and prepared to work outside normal working hours as appropriate
Experience
* Qualified Nurse dealing with patient and families.
* Palliative care nursing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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