Your new company
A market-leading manufacturing and distribution organisation experiencing continuous growth, is now expanding their International Customer Service Team based at their Lancaster site. This is an exciting opportunity to join a thriving business where you will play a key role in supporting global distribution partners and ensuring the smooth delivery of high-quality service worldwide.
Your new role
As an International Sales Support professional, you will provide outstanding customer service to international clients while ensuring all export documentation and customer orders are processed accurately and efficiently.You'll act as a key member of the team, responsible for:
1. Ensuring customer orders are despatched within agreed lead times
2. Maintaining accurate records and storing all relevant order information
3. Providing real-time delivery updates using transport providers
4. Completing export documentation, including liaising with the local Chamber of Commerce
5. Processing and monitoring customer orders, and proactively updating customers
6. Setting up new customer accounts
7. Managing inbound calls, service issues, product enquiries and order entries
8. Collaborating with internal departments to resolve customer issues
9. Meeting weekly and monthly deadlines through effective time management
10. Taking ownership of all enquiries...