Tenant Liaison Officer (TLO) – 1 year fixed term contract Full time £29,666.54 Flexible/Hybrid working Are you passionate about making a real difference in your community while growing your career? If so, this is your opportunity to use your skills to help us deliver value, quality, and great service. The Role As a Tenant Liaison Officer, you will embody our values in all you do: You will play a key role in supporting the business to provide front line Tenant Liaison services to our contract holders. Working closely with colleagues in a multi-disciplinary regional housing team, you will be central in ensuring tenants needs are met and our communities are sustainable. About You A strong ethos to embed our Team Around the Tenant approach is essential, as part of this key role. You will often be the main contact between the tenant, Trivallis and external contractors and partners. We're looking for a highly organised, resilient, creative and adaptable team player with a passion for working with people and communities. Working as part of a remote team, you will be required to manage key relationships with our tenants to best support them and the business in planned major works, decants and helping the business to meet its Health & Safety obligations as a landlord. Excellent interpersonal and communication skills are essential to deliver front line services in a collaborative and strengths-based approach. The ideal candidate will have experience engaging with both tenants, Trivallis colleagues, external contractors and key partners. Proficiency in Microsoft Office packages, along with Dynamics is preferred. A flexible and proactive approach to work is key, along with a professional, polite, manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you. Why Join Trivallis? We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward-thinking team. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from: A generous 30-day annual leave entitlement Generous Local Government Pension scheme Flexible/Hybrid working, with three days in the office and two days at home Cash back plan for you and your family Active Wellbeing support groups across the business Learning and development programme where we invest in your personal development Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you. The successful candidate will be subject to a DBS check. How To Apply Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application. We’re looking forward to welcoming you to our team! Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us. The closing date for receipt of applications is Thursday 20th November 2025 Interviews will be scheduled for Friday 28th November 2025 Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to. We want all candidates to feel they can perform at their best when applying for a role at Trivallis. If there are any adjustments you’d like us to make to help you get the most out of the experience please let our People Services team know on People.services@trivallis.co.uk. We’re proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. We believe that talent comes in many forms, and we actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way. If you would like to find out more about this role, please contact, Cath King, Community Housing Manager, catherine.king@trivallis.co.uk 07458 086535