Field Service Engineer - Automation & Packaging Solutions
Tadcaster, UK
Join a global innovator shaping the future of automation.
The Opportunity
We're looking for a Field Service Engineer who's passionate about problem solving, supporting customers, and keeping high performance automation systems running at their best.
In this hands on role, you'll deliver worldclass service through:
* Planned preventative maintenance
* Onsite troubleshooting and repairs
* Continuous improvement initiatives
* Technical training for end users
* Full machine analysis to drive maximum productivity
You'll be a key technical partner to our customers, ensuring they get the very best out of their equipment-wherever they are in the world.
What You'll Do
Technical Support & Maintenance
* Act as a firstline technical expert, always presenting yourself with professionalism and positivity.
* Carry out diagnostics, repairs and complex maintenance tasks across electrical, mechanical and mechatronic systems.
* Identify improvement opportunities and propose proactive solutions to enhance machine performance.
Customer Excellence
* Deliver highquality technical training and advice onsite.
* Maintain detailed service reports and update internal teams on progress and issues.
* Support customers remotely via phone, email or online tools.
* Promote aftersales services and highlight areas for future support.
Safety & Compliance
* Work safely, following all Health & Safety regulations and best practices.
* Use correct PPE and contribute to creating a safe, riskcontrolled environment.
* Apply sound understanding of PUWER, COSHH, safe isolation (LOTO) and other key safety standards.
Travel
* Travel worldwide to support customers (valid UK passport and full driving licence required).
* Manage your own workload effectively, prioritising tasks in a fastmoving environment.
What You Bring
Knowledge & Experience
* Strong technical maintenance background within an automation, machinery or precision engineering environment.
* Proven experience faultfinding in mechanical, electrical and automation systems.
* Hands-on experience with three phase/single phase/DC systems.
* Understanding of PLCs, servo control, pneumatics and industrial electrical components.
* Comfortable working across cultures and building strong customer relationships.
* IT-literate with experience in desktop/client support environments.
Technical Qualifications
* Recognised apprenticeship in mechanical or electrical engineering.
* BTEC/ONC/City & Guilds/HNC (desirable) or equivalent engineering qualifications.
* Ability to read and interpret electrical and mechanical schematics.
* Strong mechatronics skillset and aptitude for automation technology.
* Ability to analyse problems and develop effective engineering solutions.
Why Join Mpac?
* Work with worldleading technology and globally recognised customers
* Be part of a supportive, highly skilled engineering team
* Opportunities for continuous training and development
* A culture that values innovation, initiative and personal growth
* The chance to travel, explore and make a real impact
At Mpac, we're not simply building machines, we're engineering smarter, faster, cleaner automation solutions that help the world's biggest brands keep moving. With over 100 years of innovation behind us, we design and support cuttingedge packaging and automation technology across the food, beverage, healthcare, pharmaceutical, medical device and cleanenergy sectors.
Our culture is built on collaboration, curiosity and continuous improvement. We empower our people to take ownership, push boundaries and grow their careers in a truly global environment.