The Director, Group, Meetings & Events (GM&E) will lead Hilton's GM&E strategy for the UK & Ireland, focusing on Intermediary Agencies and Group Direct segments. This role is responsible for driving revenue growth, fostering strong customer relationships, and ensuring Hilton remains an innovative leader in the meetings and events space. The position requires collaboration with stakeholders across agency partners and corporate group direct accounts, while leading and motivating a high-performing sales team.
What will I be doing?
* Strategic Leadership - Develop and execute the GM&E strategy for UK & Ireland across intermediary agencies and group direct channels. Monitor market trends and adapt strategies to maintain Hilton's competitive edge.
* Stakeholder Engagement - Build and maintain strong relationships with agency partners and corporate group direct clients. Partner with internal teams and external stakeholders to deliver seamless contracting processes and master service agreements.
* Team Management - Lead, coach, and inspire a sales team to achieve and exceed performance targets. Foster a culture of accountability, collaboration, and innovation.
* Innovation & Market Insight - Drive innovation in GM&E offerings to meet evolving customer needs. Stay informed on industry trends, technology advancements, and competitor activity.
* Customer Focus - Ensure exceptional customer engagement and satisfaction through proactive communication and tailored solutions. Leverage insights to strengthen Hilton's position as a trusted partner for meetings and events.
What are we looking for?
To successfully fill this role, you should demonstrate the following:
* Relevant above property experience in Group, Meetings & Events sales or related field.
* Proven track record in people management, with the ability to inspire and lead a sales team.
* Strong understanding of contracting processes and master service agreements.
* Excellent communication, negotiation, and relationship-building skills.
* Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
* Highly collaborative mindset with ability to positively add value to engagement, internally and externally
* Proficient in Microsoft Outlook, Word, Excel and preferably Salesforce
* Strong negotiation skills to maximize value for internal and external partners
* Ability to travel (Up to 30%)
It would be advantageous in this position for you to have the following distinctions:
* Knowledge of international markets is a plus.
* Proven success working in a matrix organization
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all