Job responsibilities Working as part of the wider Student Support Service Team, the Student Support Duty Wellbeing Adviser will report to the Wellbeing and Counselling Manager and will work in parallel with the other Student Support Managers. The Duty Wellbeing Adviser will be expected to liaise with other Heads of Service, the Director of Student Experience and Support and other key stakeholders across the University. As the main point of contact for our students over evenings and weekends, the Duty Wellbeing Adviser will be responsible for responding to immediate student needs when they find themselves in crisis or distress. The postholder will be providing an immediate response for support for students experiencing emotional, psychological, or mental health difficulties. The post holder will be expected to respond in a timely manner and work in partnership with internal and external stakeholders to provide a rapid, high-quality, and supportive student experience. This role may also involve liaison with the on-campus security team, university accommodation providers, local hospitals, and the police. The post holder will be expected to work in any of the sites across the University. The working pattern will include a range of shifts on a rotational basis between the hours of 8am and 8pm Monday Sunday. Responsibilities Provide face to face, on campus support for students in crisis or in challenging situations during evenings and weekends on the University campus. Provide safe, ethical, and effective standards of intervention for students that need immediate help or support. Demonstrate excellent communication and negotiation skills, with a proven ability to work sensitively, empathetically, and calmly with people that are experiencing distress or are in crisis. Use your experience, expertise, and sound judgement to provide risk assessment, case management and clinical leadership in difficult decision-making situations/ clinical dilemmas. Foster a culture of collaborative working across professional services and School teams, providing professional advice and/ or support in relation to student wellbeing where appropriate. Work collaboratively with other areas of the University to maintain a safe, supportive, and healthy student campus. To signpost and support students in connecting with other student support services such as Report and Support, Counselling and Wellbeing services, Money Advice and Funding, Disability Inclusion Service, the on campus medical centre and more. Provide a comprehensive, factual, and clear handover to the next Duty Wellbeing Adviser on shift including details of cases received, the action that has been taken and next steps required. Perform any other duties appropriate to the grade as may be required by the Head of Student Support, Student Support Managers or Director of Student Experience and Support. Comply with the personal health and safety responsibilities specified in the University Health and Safety policy. Engage with the Universitys commitment to put our students first and deliver services which are customer orientated, represent value for money and contribute to the financial and environmental sustainability of the University when undertaking all duties and aspects of the role. Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with university policy.