Transportation Specialist, CENTRAL OPERATIONS
The NOC (Network Operations Center) is the central command for 'Transportation Execution' across Amazon's Supply Chain network, supporting multiple regions including NA, India, and EU. It ensures timely freight pick-up and delivery, resolves exceptions, and analyzes network data to improve processes. This role is based in Central Operations, part of NOC, managing route plans, scheduling, and payments for LATAM and AMET regions.
Responsibilities include:
1. Collaborate with business and operations teams to resolve customer escalations and analyze results.
2. Improve visibility tools, methods, and processes to enhance data accessibility for partners.
3. Own customer issues, initiate SOPs, and suggest process improvements.
4. Communicate effectively with internal stakeholders.
5. Manage multiple priorities with attention to detail.
6. Lead process audits and assist in shift operations.
7. Work flexible hours, including nights, weekends, and holidays.
Minimum qualifications:
* Bachelor's degree in a quantitative/technical field (e.g., computer science, engineering, statistics).
* Experience with Excel and SQL.
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