CLIENT SERVICES SUPERVISOR | MANCHESTER | OFFICE-BASED
I’m working with one of the UK’s leading law firms to recruit a Client Services Supervisor to join their high-performing Manchester team.
This is a brilliant opportunity for someone with experience leading a client-facing team in legal or professional services who enjoys fast-paced environments, people management, and driving service excellence.
The role will see you supervising a small team of Client Services Executives, supporting performance, coaching team members, improving processes, and ensuring an exceptional client journey from first contact onwards.
What they’re looking for:
* Previous team leadership or supervisory experience
* Strong experience working to KPIs and service standards
* Excellent communication and stakeholder management skills
* A hands‑on approach with the ability to motivate and support others
* Experience within legal or professional services is highly desirable
Why this role stands out:
* Join a genuinely modern and progressive law firm
* High visibility role with exposure to senior leadership
* Opportunity to influence processes and improve client experience
* Collaborative, supportive culture with long‑term progression opportunities
* Be part of a business known for setting the standard in client service
This would suit someone currently working as a Team Leader, Senior Client Services Executive, Contact Centre Supervisor, Legal Team Leader, or Client Experience Supervisor looking for a step up in a prestigious environment.
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