Inspire Neurocare supports people living with complex neurological conditions, brain and spinal injuries, stroke, early-onset dementia and progressive neurological conditions. At Inspire Neurocare we place the people we support at the heart of our service, and we shape our specialist care and rehabilitation around their needs.
We are a growing neurorehabilitation service based in Nursling, Southampton, committed to providing high-quality, person-centred care for our residents and their families. As a relatively new service, this is an exciting opportunity to join us at a key stage in our development and play an important role in shaping a warm, welcoming and well-organised environment.
We are looking for a compassionate, motivated and proactive Part-Time Administration Assistant/Receptionist to be the first point of contact for resident's, visitors and healthcare professionals, ensuring that everyone who walks through our doors receives a warm and efficient service.
The Admin Assistant/Receptionist will support both Reception and Administration tasks including handling calls, dealing with general enquiries and supporting with a variety of different general office tasks.
This role is key to helping our service run smoothly and ensuring everyone feels welcomed and supported. To do this well, the post-holder will bring a caring approach, professionalism, respect for confidentiality and a commitment to providing excellent customer service.
This role is ideal for someone who genuinely cares about people and is confident interacting with a wide range of individuals.
Please note:
This is a Part-Time position working 4 days per week. We are happy to be flexible with the specific weekday you work and will consider other alternative suggestions, as long as they support the needs of the service. However, weekend working cannot be adjusted.
Our current shift pattern is as follows:
Week 1: 4 weekdays (preferably Monday, Tuesday, Thursday and Friday)
Week 2: 2 weekdays (preferably Monday and Tuesday) 2 weekend days (Saturday and Sunday)
We are committed to working with the right candidate to find a pattern that suits both the candidate and the service during the week, while ensuring weekend cover remains in place.
What you'll be doing:
* Greeting and directing visitors, family members, residents, district nurses and contractors to the Centre and around the Centre as appropriate.
* Be the first point of contact for visitors and third parties contacting the Centre, ensuring queries are dealt with and/or directed in a timely manner.
* Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.
* Support the Business Administrator with incoming calls, emails and enquiries
* Support administrative tasks for the Centre as and when required
* Ensure reception and waiting areas are tidy, welcoming, and compliant with health and safety standards.
Could you be part of our team?
About you:
* Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
* Confident using IT systems mainly Microsoft Outlook, Word and Excel.
* A caring, patient, and respectful demeanor.
* Excellent attention to detail and organizational skills.
* Ability to work independently and as part of a team.
* To share our values and demonstrate them at all times. “Can-Do” flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.
If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
About Inspire Neurocare:
We respect and value our residents and each other. At Inspire Neurocare, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!