Job Description
We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load. Your new roleAs the Resident Liaison Lead for the high-rise programme, you'll be the day-to-day interface between residents, the Housing Association and the contractor's delivery team. You'll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You'll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments.What you'll need to succeed
* Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred).
* Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically.
* Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers.
* Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements.
* Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes.
* Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives.
* Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act.
What you'll get in return
* Weekly Pay
* Option to be paid PAYE or Umbrella
* Full time hours
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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