Customer Relations Coordinator (Social Media and Systems Administration) – Sports Industry (hours to suit)
Social interaction on social media and phone
Sports and Prizes
Qualifications
n/a
Details
Department: Administration - Marketing & Digital Media
Location: Leeds (in office) with free parking
Reports To: Marketing Manager/Managing Director
Employment Type: Full-time / part time (hours to suit)
Job Overview
The Customer Relations Coordinator will be responsible for fostering and managing customer relationships within a sport related, prizes focused organisation. Your key responsibility will be relationship management, with additional responsibilities across marketing and digital media and systems administration. This role is crucial in enhancing brand presence, engaging with stakeholders & customers regularly (via text, phone and social media), whilst also helping with marketing initiatives and general administration. The ideal candidate will have a strong background in both relationship management and digital media and or systems administration.
Responsibilities
* Relationship Management - Manage customer relations with a positive mindset and have a customer first approach
* In house Systems administration
* Act as a key point of contact for all marketing related customer inquiries and communications
* Customer Support/Problem resolution
* Coordinate with internal teams to ensure effective execution of prize activation, winners and campaign conclusion
* Data Management: Administrate and organise winners data
* Multi-channel communication: Engage with winners and participants via various media/channels
* Logistics: Handle payment information, prize procurement, and damaged items
* Manage online reviews
* Monitor and analyse processes involved when providing excellent customer service and look for ways to continuously improve
* Oversee the administration, scheduling and communication of content across digital platforms (social media, website, email campaigns)
Typical Day
* Export Daily Instant Wins through FP Dashboard: Log into the FP dashboard, navigate to the Instant Wins section, export the data for daily winners
* Main Winners from Live Draws via Facebook: Monitor live draws on Facebook, record main winners from the live events, send out congratulatory messages via text or email, include necessary details on how they can claim their prizes
* Respond to Emails/Text Messages/Facebook Messages/Admin Enquiries: Check and respond to incoming communications and address administrative enquiries promptly
* Contact winners to obtain necessary payment details and ensure secure handling of payment information
Periodic Tasks
* Site Credit: Manage and update site credit for users as required
* Create Coupons/Vouchers: Design and issue coupons or vouchers for promotions or as part of prize packages
* Order and manage the inventory of prizes; ensure timely procurement to meet event schedules
* Trustpilot Management: Send Trustpilot review links to winners; monitor and respond to reviews
* Damaged Items Management: Arrange collection of damaged items through the DX system; initiate replacement or repair processes
Experience
Minimum of 3 years of experience in relationship management, administration, marketing or digital media. Proven track record of managing relationships, customer retention and administering successful digital marketing campaigns.
Skills
* Strong interpersonal and communication skills, with the ability to build and maintain professional relationships
* Proficient in digital marketing tools and platforms (e.g., social media management tools, Trust Pilot, Facebook and CRM software)
* Excellent organisational skills and attention to detail
* Ability to work independently and as part of a team in a fast-paced environment
* Creative thinking and problem-solving abilities
Application Process
Interested candidates should submit their CV, a cover letter detailing their relevant experience, and any supporting materials. Contact number: 01132990570
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