Description
Job Title: Core Technology Support
Location: Runcorn (with required site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
About Us:
At PHOENIX Medical Supplies, our Core Technology Support team plays a crucial role in ensuring the stability, performance, and resilience of the IT systems that support our UK businesses—including Rowlands Pharmacy, NuCare, Numark, and more. Reporting to the IT Service Operations Manager this team provides expert support across a wide range of hardware and software systems, driving reliability and compliance while contributing to projects, upgrades, and innovation. We are focused on service excellence, proactive issue resolution, and continuous improvement across all of our IT services.
Key Responsibilities:
1. Act as Subject Matter Expert (SME) for pharmacy systems including PMR and EPOS applications, NHS systems, and internally developed tools.
2. Provide 2nd/3rd line technical support across a broad hardware estate, including desktops, tablets, printers, servers, and network devices.
3. Ensure timely incident and problem resolution, proactively identifying and resolving underlying issues.
4. Support IT projects, including deployments, upgrades, and hardware/application rollouts.
5. Maintain system integrity through routine backups, patching, and documentation in tools like JIRA and Confluence.
6. Participate in major incident response and provide onsite support during critical activities or planned change.
7. Provide Saturday morning cover on occasion when 1st Line Support is unavailable.
What We’re Looking For:
8. Strong technical background in supporting Microsoft platforms, workplace hardware, and networking (including SDWAN).
9. Experience with pharmacy applications (, ProScript Connect, MultePOS) and Microsoft Intune/Entra administration.
10. Knowledge of mobile and desktop device management, printer hardware, and IP telephony (BT CloudWork).
11. ITIL Foundation V4 certified with hands-on experience supporting business-critical systems.
12. A collaborative mindset, comfortable working across IT teams, vendors, and business users.
13. Familiarity with Atlassian & ITSM tools (JIRA, Confluence,ServiceNOW), procurement systems, or scripting ( PowerShell) is desirable.
14. Educated to relevant Degree or HND in IT/Computer Science or significant IT experience in the relevant areas.
What We Offer:
15. 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
16. Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
17. iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
18. High street discounts and offers
19. Employee Assistance Programme (EAP)
20. Contributory Pension Scheme
21. Fully funded accredited training programmes through the Apprenticeship Scheme
INDPMS