This role is the 'first port of call' for all customer related contact. They provide support for the installation, field service and floristry teams. 1. To take service-related calls and emails for installation, field service, and floristry 2. To triage queries from customers and direct them to the relevant department/ individual 3. To coordinate responses to clients regarding queries and issues 4. Update Business Central with correct customer information 5. To administer, develop and manage NPS process including providing feedback to relevant departments to deliver exceptional service levels and drive customer satisfaction to meet company targets. Provide data and analysis to the Head of Field Service. 6. To support Service team with ad-hoc requirements 7. Attend weekly meetings to report back, share ideas and contribute Requirements Excellent customer service skills Excellent communication skills particularly on the phone Excellent organisational skills Excellent use of MS Outlook Adaptable and responsive Experience of customer service (minimum one year experience required) Experience of taking and dealing with phone calls and emails from customers Experience of CRM systems (desirable but not essential) Experience of NPS (desirable but not essential) MS Excel - good knowledge MS Outlook - good knowledge MS Word - good knowledge Company phone systems - excellent knowledge ERP systems - some knowledge Zendesk (desirable but not essential) Someone who lives the company values: Be humble & Confident, Be Involved, Be Positive & Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest & Respectful. Role is based in rural Essex therefore employees need their own transport to work Hours: Monday - Friday 8am-4:30pm or 8:30am-5pm This role is a 6 month cover but we may have opportunities elsewhere in the business after this should this be of interest.