Housing Triage Assistant37 Hours per week12 Months Fixed term contract£26,824 - £31,022 per annumActing as the first point of contact for customers who contact our housing service at risk of homelessness, you will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness.Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.The post will cover both our Malvern and Wychavon districts.About youThe successful candidate will:Be customer focused and dedicated to providing an excellent and timely serviceHave the ability to advise and assist customers on all aspects of housingPlan and prioritise their own workload to meet deadlinesBe able to work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service deliveryHave a tactful and diplomatic approach in all situationsHave the ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date recordsBe computer literate with the ability to utilise a range of software packagesGood educational background with numeracy and literacy skills Previous experience in a Housing or similar related fieldHousing qualification or a similar related fieldComputer skills: Microsoft Window Packages and Housing related computer systemsTo have a sound working knowledge of housing legislation and guidanceThe successful postholder will also be required to apply for a basic DBS check.What we can offerOur staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:Excellent pension scheme with employer contributionsGenerous annual leave entitlement with options to purchase additional annual leaveCommitted training programme and development opportunitiesOnsite nursery with 20% staff discountDiscounted Gym and swim membershipHealth and Wellbeing support and a Free Employee Assistance scheme including access to counselling servicesCycle to Work schemeEmployee Discounts with a range of companies including EE and the Kaarp discount schemeWe are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.To discuss the post or for further information, please call Lisa Williams on 01386 565000 option 5Closing date: Sunday 21 September 2025Interview date: Wednesday 1 October 2025 Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.