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Job Title: 3rd Line Technical Support Analyst
We are seeking a highly skilled 3rd Line Technical Support Analyst to join a well-established global London Market Insurance Company.
Working within a small and collaborative dedicated UK team, the ideal candidate will have experience supporting environments that include Microsoft, Insurance, and Azure Services. Responsibilities include providing support across the business, from white glove VIP support to executives, and AV support for Microsoft-based conference rooms.
Responsibilities:
1. Provide 3rd line technical support, resolving complex issues, and collaborating with IT teams to improve system performance.
2. Document processes and promote best practices across the infrastructure team.
3. Resolve escalated issues from 1st and 2nd line engineers.
4. Support end-users via phone, email, and in-person.
5. Diagnose and resolve hardware, software, and network issues.
6. Install, configure, and maintain computer systems, printers, and peripherals.
Skills & Requirements:
* Previous experience in IT support, ideally within financial services or insurance sectors.
* Experience working within Microsoft Azure environments.
* Knowledge of network troubleshooting (switches, routers, firewalls).
* Familiarity with DNS, DHCP, Group Policy.
* Strong knowledge of Windows and Mac OS, remote desktop tools, and support desk software.
This role offers an annual salary of up to £65,000, 25 days of core annual leave (with the option to buy up to 5 additional days), a pension scheme contributing up to 14%, private medical and dental cover for you and your family, and additional benefits such as a Flex Fund (£1,000), Electric Car Scheme, Study Support, Season Ticket Loan, and volunteering days.
If you are interested in this 3rd Line Technical Support Analyst position, please click the APPLY button, and a Spencer Scott representative will contact you.
Spencer Scott Ltd is an equal opportunity recruitment agency committed to diversity and inclusion, welcoming applications from all backgrounds.
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