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Job: Store Crew
Location: Totnes
Job Type: Permanent, Part-time (8 hours)
Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.
Role Overview
You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively, ensuring they have a memorable shopping experience.
Role Responsibilities
* Greet and thank customers, wishing them a fond farewell, ensuring a positive experience.
* Provide exceptional service, helping customers find products that suit their needs for in-store and multi-channel sales.
* Process sales, orders, and refunds efficiently at the tills.
* Assist with deliveries and stock replenishment on the shop floor.
* Maintain cleanliness and tidiness of the shop floor and back of house.
* Stay updated on company activity and promotions.
* Support floor moves, sale setups, and launches.
* Follow all company policies and GDPR procedures.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show passion and enthusiasm for the FatFace brand, embodying our values.
* Align with the company's social and environmental mission and support impactful actions.
* Provide a genuine, authentic approach in interactions.
* Act with integrity and demonstrate interest and understanding of others.
* Respect and value team members at all levels.
* Be proactive and positive within the team environment.
* Use humor appropriately and tailor interactions to individuals.
* Offer customers alternative buying options across channels.
* Maintain operational standards, including handling deliveries, visual merchandising, health and safety, housekeeping, and stock management.
Experience
* Experience in customer service is desirable but not essential.
* Excellent communication and interpersonal skills.
* Positive attitude and can-do approach.
* Ability to work under pressure and take initiative.
* Team player with good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform with discounts, wellbeing content, and more.
* Access to THRIVE learning system from day one.
* Dental insurance (employee funded).
* Pension scheme.
* EAP support services.
* Sick pay allowances.
* Sabbatical leave based on service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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