Position: Administrator (Customer Service Support)
Working Week: Monday - Friday
Working Hours: 8:30 - 16:30
Per Hour: £12.21 - £12.82
Duration: 6 Month Contract
Requirements:
1. Provide key administrative support to our Field Operations regional teams.
2. You’ll work closely with colleagues based both in the office and out on site, helping to keep processes running smoothly and ensuring we deliver excellent service to our customers.
3. This is a varied role where no two days are the same, offering the chance to develop your skills across different areas of the business.
4. Agile working may be available depending on the tasks carried out and your level of experience.
What You’ll Be Doing You’ll receive full training and may be involved in a wide range of tasks, including:
5. Processing purchase orders for multiple departments
6. Managing payments to service providers using CRM & CFS systems
7. Assisting with planned power cuts – raising jobs, producing customer letters in line with Ofgem standards
8. Taking customer calls as part of our Call Centre overflow during peak periods or major outages
9. Supporting the third-party faults and damage processes, ensuring compliance with Ofgem standards
10. Collating costs for invoicing third-party providers
11. Supporting Streetworks processes – liaising with local authorities, permits and service providers
12. Assisting with stationery ordering and postal duties
13. Liaising with site staff via telephone
What We're Looking For:
14. Proven background in administration
15. Strong IT skills and confident using business systems
16. Excellent planning and organisation skills
17. Clear written and verbal communication
18. A team player with a positive and proactive approach
19. Willingness to learn and develop new skills
If This Takes Your Inerest, Please Call and Ask For Remi :)