General Manager | North Acton, London | Full Time | £50,000–£60,000 per annum DOE
Are you a hands‑on, people‑facing leader ready to shape a vibrant workplace?
Do you want to play a central role in building a thriving community for science‑led businesses?
Our client is a leading provider of innovation hubs, creating remarkable workplaces where science and technology businesses grow. Work at a site owned by Imperial College, one of the world’s leading universities — the North Acton site offers:
* Fully fitted laboratories and offices
* Shared meeting rooms and event spaces
* Vibrant social areas for ambitious science‑led businesses
The site is designed to run seamlessly so members can focus on their work while fostering a strong sense of community. The General Manager will take full operational ownership of the site, ensuring both the building and community operate smoothly.
What’s in it for you?
* 25 days of annual leave
* Pension scheme
* A beautiful, brand‑new workplace
* A visible, senior role with real autonomy
* The opportunity to shape and grow a flagship science and innovation hub
* A supportive central team covering operations, sales, marketing, projects and systems
Are you the right person for the job?
You will be a hands‑on, visible leader, proud of your environment and motivated to deliver an exceptional tenant experience. You enjoy running a busy multi‑use building, spotting issues before they arise, and leading a team to deliver seamless operations.
Visible, confident, and take pride in delivering an exceptional tenant experience.
Essential skills & experience:
* 5+ years’ experience in site or operations management (e.g., co‑working, multi‑occupancy buildings, hospitality, service‑led environments)
* Proven leadership experience: recruitment, rota planning, performance management, and team development
* Strong organisational skills and attention to detail
* Excellent written and verbal communication skills
* Confident with digital systems (bookings, access control, billing, memberships)
* Commercially aware: experience managing budgets, costs, and operational spend
* Confident decision‑maker, balancing operational detail with strategic priorities
* Desirable: experience in innovation hubs, science parks, laboratory environments, or community‑building/events management
What will your role look like?
General site leadership:
* Ensure the building is always clean, safe, operational, and guest‑ready
* Build strong relationships with tenant members and partners
* Lead, develop, and motivate a multidisciplinary on‑site team
* Manage recruitment, onboarding, rotas, 1:1s, and performance management
Operations & systems:
* Ensure smooth operation of membership, access control, invoicing, and space bookings (via Nexudus)
* Oversee integrated systems (AV/IT, Wi‑Fi, printers, digital signage)
* Maintain accurate tenant data and licence terms
Member experience & relationships:
* Lead tenant onboarding, inductions, and offboarding
* Conduct regular member check‑ins and act on feedback
* Host forums, meetings, and community touchpoints to drive satisfaction and retention
Sales support:
* Primary on‑site contact for enquiries, tours, and viewings
* Convert enquiries into memberships in collaboration with the central team
* Manage sales‑to‑operations handover and prepare spaces for tours and VIP visits
Community & events:
* Create an engaging, collaborative environment for tenants and the wider innovation community
* Work with the Community & Events Manager to deliver the events programme
* Encourage tenant engagement, collaboration, and participation
* Support partnerships and a thriving innovation ecosystem
Safety, compliance & suppliers:
* Ensure compliance with health & safety and statutory requirements
* Maintain incident logs, risk assessments, and emergency procedures
* Manage operational suppliers and monitor service levels
Financial oversight:
* Manage day‑to‑day site financial performance against budget
* Ensure accurate billing and cost control
* Track usage of chargeable spaces and services
Continuous improvement:
* Maintain site SOPs and operational policies
* Produce monthly operational and performance reports
* Identify opportunities to improve efficiency, tenant experience, and commercial outcomes
Labs & marketing support:
* Work closely with the Laboratory Manager to ensure smooth lab operations
* Capture photos and videos of events and daily life on site to support marketing
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR
#J-18808-Ljbffr