Job Description
To administer the daily work flow scheduling of repairs and servicing appointments using Dynamic Resource Scheduling (DRS) software, to ensure that labour resources are utilised effectively and efficiently and that tenants are provided with an excellent repairs and maintenance service.
Requirements
Under the Disclosure (Scotland) Act 2020, the successful candidate will be required to undertake a Disclosure Check.
Responsibilities
To be responsible for the administration of the Council’s repairs and maintenance appointment and electronic workflow scheduling system (DRS) and XTAG to ensure that all repairs and cyclic servicing is scheduled in line with agreed policy and procedure.
Ensure all follow on repairs are scheduled and completed within agreed timescales
Administer out of hours emergency calls including collate paperwork, data entry, arrange follow on repairs and inspections ensuring compliance
Maintain and provide key performance information and records to meet key performance targets and provide value for money.
To provide good customer care in accordance with Council policy and to consider their needs in service delivery.
To comply with all Health and safety, training and security procedures and guidelines
To undertake all scheduling, technical and administration duties as directed by the Senior Repairs Scheduler
The Individual
Considerable administration/technical experience in a busy office environment.
Previous customer contact experience
Experience of utilising a range of computer packages including Microsoft office, excel and access
4 SQA standard grades at level 3 or above (or equivalent i.e NAT5) including English and Maths
Strong customer care focus and skills
A genuine willingness to help people
Flexibility
Ability to work under pressure
Capable of working on own or as a team member.
Ability to organise workload and work methodically
Ability to work with a minimum of supervision
Prioritise tasks and co-operate with colleagues
Pro-active approach to work with other agencies/departments
Ability to communicate effectively, both orally and in writing
Good team working skills
Ability to deliver excellent customer care in a polite and diplomatic manner
Ability to work as part of a team or using own initiative where required
Ability to work flexibly to meet the needs and demands of the service
Closing date: 24 April 2026
Starting Salary: £29,519.10
36.25hrs per week
£15.66 per hour
For further information please contact Julia Allan on 01343 829000