An exciting opportunity has arisen for a 1 st Line Support Engineer to work with a fantastic business, based in Nottingham to respond and resolve any staff technical queries and escalations to 2 nd and 3 rd line. As a 1 st Line Support Engineer, you’ll require the following essentials: Background of working in a 1 st Line/ Helpdesk role Good understanding of Office 365 and Active Directory Great communication skills, to communicate with colleagues Ability to identify process improvement As part of the 1 st Line Support Engineer role, you’ll also be: Respond in a timely manner to queries and adhere to the KPI’s in place Adhering to company policies and procedures Uses experience to address user problems and look for potential solutions Share knowledge and expertise with others Support other team members as required Record and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active Directory Working Hours 5 days per week Monday - Friday between the hours of 6am – 7pm Weekends based on a 1 in 8 rota You will be required to complete On Call on a rota basis up to 11pm during weekdays Benefits £34,000 per annum DOE Annual Salary review Annual bonus scheme Wellbeing initiatives Subsidised gym memberships Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available -