Location: Leatherhead, Surrey (hybrid after probation)
Hours: Full-time, 37.Salary: Competitive and negotiable based on experience
Holiday: 26 days plus bank holidays
We’re seeking an experienced and detail-oriented Sales Administrator to join our growing team. This role supports a wide range of commercial and operational activities — from processing customer orders and maintaining CRM records to preparing quotes and supporting logistics and training delivery. You'll also play a key part in general office administration and act as a first point of contact for many of our customers and visitors.
We’re looking for someone with at least 3 years of experience in an administrative position, ideally with hands-on experience using a CRM (preferably HubSpot), processing purchase orders, and working with e-commerce systems.
You’ll report to our Sales Support and Sales Admin Manager and join a fast-paced, adaptive, and friendly team that supports a global customer base. The successful candidate will be based full-time in our Leatherhead office during their 3-month probation period. After this, hybrid working (typically 2 days per week in the office) will be introduced.
We’re a highly adaptive business, and progression in this role is flexible — whether you want to deepen your expertise in admin, branch into training, or explore account support, there are multiple career paths open to the right candidate.
Sales Administration
Manage customer orders through our e-commerce platform (aroxa.Process purchase orders and handle sales documentation with accuracy
Maintain and update CRM records (HubSpot)
Support the sales team with quotes, order processing, and customer invoicing
Customer Relationship Management
Communicate clearly and professionally via email and phone
Ensure CRM data is accurate, organised, and up to date
Customer Support
Provide support through our CRM (HubSpot) and issue login details as needed
Training Course Support
Organise travel and accommodation for training sessions
Prepare training rooms and course materials
Occasionally support on-site training (typically 1–2 trips per year, each 2–5 days)
General Office Administration
Manage office supplies and reordering
Support general office operations
Minimum of 3 years’ experience in a sales administration or similar role
Strong working knowledge of CRM systems (preferably HubSpot)
Familiarity with e-commerce platforms and/or online order systems
Proficient in Microsoft Office (particularly Excel and PowerPoint)
Willingness and ability to travel internationally (up to 2 weeks/year)
Bachelor's degree or equivalent professional experience
Experience with accounting tools such as Xero
Knowledge of ISO 9001:2015 or similar quality systems
Strong customer service mindset and flexibility to support other areas of the business
Competitive salary based on experience
~26 days’ annual leave plus bank holidays
~ Flexible working hours
~ Hybrid working (typically 2 days/week in the office post-probation)
~ Full-time office-based onboarding during the 3-month probation period
~ Pension scheme and sick pay
~ Free on-site parking
~ Personal development opportunities and support for professional memberships
~ Regular company events and team socials
~ Enhanced parental and bereavement leave
~ A friendly, supportive, and adaptive working culture with room to grow in multiple directions
The role is based full-time in our Leatherhead office during the probation period. After this, hybrid working (typically 2 days in-office per week) will be phased in.