Overview
Job Title: Administrative Officer (Temporary Assignment)
Organisation: HM Courts & Tribunals Service (HMCTS)
Location: Manchester
Contract: Temporary until March 2026
Pay Rate: £12.36 per hour
About HMCTS
HM Courts & Tribunals Service (HMCTS) plays a vital role in delivering justice across the UK. High-quality administrative staff with strong customer service skills are essential to the effective operation of courts, tribunals and offices. HMCTS embraces Lean principles and continuous improvement to ensure services are delivered efficiently and to a high standard.
The Role
We are seeking an organised and reliable Administrative Officer to join a busy court environment. This role is key to supporting the progression of cases through the court and tribunal system and providing administrative support to judicial and operational teams.
You will work as part of a supportive team, undertaking a range of administrative and operational duties. While based at Newcastle County Court, some flexibility to support other local HMCTS offices may occasionally be required.
Responsibilities
* Administration: Preparing papers and files for court hearings, tribunals, meetings and training sessions
* Producing court and tribunal documentation
* Photocopying, filing, scanning and maintaining electronic and paper records
* Creating and updating records on internal computer systems
* Opening, sorting and dispatching post
* Booking and preparing meeting rooms and supporting group activities
Drafting & Correspondence
* Drafting standard letters, correspondence, minutes, notes and reports in line with guidelines
Court & Operational Support
* Clerking civil and family courts, tribunals and hearings
* Assisting court users and supporting listing and rota management
* Handling face-to-face, telephone and written enquiries
* Contacting relevant parties, serving court documents, collecting fines and fees (including chip and pin)
* Working as part of a team to contribute to daily Team Information Board (TIB) meetings and problem-solving activities
* Undertaking ad hoc roles within the band, such as Jury Bailiff Officer or Health & Safety roles
Casework Processing
* Processing court orders, claims, fines, fees and legal aid documentation
* Resulting courts accurately and working to workload targets for accuracy and throughput
Checking, Verifying & Data Handling
* Checking documents, records and data for accuracy and compliance
* Collecting and assembling information for reports, returns and statistics
* Undertaking basic calculations, reconciling accounts and processing financial information as required
Customer Service & Communication
* Communicating professionally with the judiciary, legal professionals, court users, external agencies and internal stakeholders
* Delivering a prompt, polite and "right first time" service to all customers
Skills & Experience
* Strong administrative and organisational skills
* Excellent customer service and communication skills
* Ability to manage multiple tasks accurately in a fast-paced environment
* Confidence using computer systems and databases
* Ability to work independently and as part of a team
Essential Qualifications
* 5 GCSEs at grades A*-C (or equivalent), including English and Maths
* NVQ Level II in Business Administration
* Relevant administrative experience
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