Job Title: Customer Service Representative
Location: Leeds city centre
Pay Rate: £14.02p/hr
Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm.
Hybrid Working: 2 days per week in the office after the first 2 months.
Contract Type: Temporary - 6 months initially with potential for progression.
Start Date: 6th October 2025
Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Representative to support their Customer Service Operations team, specialising in the management of stocks and share investment.
As a Customer Service Representative, you will play a vital role in supporting customers manage stocks and shares investment, pension investments and savings accounts. To do this, you will be provided with a thorough training programme of 8 weeks, and ongoing support afterwards.
What are the responsibilities of this role?:
Deliver clear, accurate, and timely information to customers about their investment shares and account details.
Support customers in accessing their accounts and navigating their investment portfolios with confidence.
Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience.
Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust.
Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks.
What Benefits do you offer?:
Work from home 60% of the week
Office located in City Centre with excellent transport links
On site canteen
Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
First-class support and training for all colleagues
Opportunity for growth within the company
Well-being Support through dedicated Apps and Employee Assistance Programme
Holiday allowance of 30 days per year
Weekly pay
What skills do I need?:
To excel in this role, you should possess the following skills and experience:
Experience working in customer services, managing a high volume of calls.
Excellent communication skills, both written and verbal
Able to handle complex information and work to a high level of detail.
Proficiency in IT packages such as Excel, Outlook, and Word
Strong problem-solving abilities and the ability to use own judgement
Experience in banking, financial services, insurance or lending is highly desirable
Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.
Apply today to hear more about this opportunity.
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