Description To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income. To be responsible for to ensuring estates services and void work are managed to Way of Life’s high standards, working with external Managing agents where necessary, ordering and managing repairs, attending viewings, and dealing with any tenancy issues and breaches as and when they arise. Requirements Essential • Proven experience within a Customer-focused, PRS or hospitality environment. • Required authority, skill and support to creatively address customer needs across the portfolio. • Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience. • Actively embrace and work within the Company Values. • Able to show an understanding of and commitment to good customer care. • Able to show an understanding of and commitment to property services and managing landlord and customer relationships. • Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. • Strong attention to detail. • Ability to work in a varied and demanding role with appropriate supervision. • Ability to work to strict deadlines and be organised and efficient. • Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Desirable • IRPM, ARLA qualification or equivalent • Knowledge and experience of using Qube, HubSpot or Fixflo