About the Role:
The Instore Engineering Team is the backbone of Next's physical retail presence. We are a high-impact group of technical specialists responsible for the operational health and development of over 800 stores across the Next Retail Estate and our Third-Party (TP) clients.
We bridge the gap between Head Office innovation and real-world execution. Our team culture is built on collaboration, technical curiosity, and a shared commitment to keeping our global retail operations running smoothly. Whether we are troubleshooting in the workshop or deploying new technologies on-site, we work together to ensure that our systems are scalable, secure, and future-ready.
This is a unique role that offers the perfect balance between office-based technical development and field-based project delivery.
* The Mix: You will be based in our office/workshop for stock management and 3rd line support, but you'll also hit the road to manage hardware installs and project deliveries at various retail locations.
* The Impact: You'll act as a 3rd line escalation point for stores, Head Office, and 3rd party maintenance providers, ensuring that any issue—from software isolation to hardware faults—is resolved swiftly.
* The Projects: You won't just be fixing things; you'll be building. You will collaborate with other IT teams to deliver new technologies, manage project timelines, and ensure all new systems are documented and handed over seamlessly.
* The Flexibility: To provide comprehensive support, this role includes regional travel and regular overnight stays. You'll also participate in an on-call rota and occasional overtime to support our 24/7 retail environment.
About You:
You are a self-motivated problem solver who thrives when working autonomously but knows the value of being a team player. You are just as comfortable communicating technical updates to senior management as you are diagnosing a hardware fault in a store.
What you'll bring to the table:
* Technical Proficiency: You have a solid understanding of Windows Desktop OS and basic knowledge of Mobile OS (Android/iOS). You understand networking fundamentals like TCP/IP, DNS, and DHCP.
* Logical Mindset: You can remain calm under pressure, applying logical thinking to fault diagnosis and software issue isolation.
* Organizational Skills: You can manage your own schedule, prioritize workloads, and keep project plans up to date.
* Growth Mindset: You are eager to learn. Whether it's Cloud services, storage platforms, or new monitoring tools (like Meraki or SureMdM), you are proactive about expanding your skill set.
* Attention to Detail: You recognize that documentation and adherence to corporate change processes are just as important as the technical fix itself.
Location
The engineer will be based in the Hemel Hempstead Regional Service Centre, which will also be used to hold minimal stock. However, jobs will be field based across the Southern Region of the Next/Total Platform clients retail sites. It will be expected that jobs will also be allocated across other parts of the UK/Ireland where necessary (company car provided).
The wider Instore Engineering department's main base is in the Next Dearne Valley Boxed Warehouse in Rotherham and the engineer will be expected to be in this location a minimum of 2 days every 2 weeks to assist with day to day running of the department. This includes Kit preparation, hardware building or general workshop duties.
#LI-LE1 #LI-Hybrid
You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world So we've gone global
* 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
* Company performance based bonus
* Sharesave scheme
* On-site Nursery available; OFSTED outstanding in all areas
* 10% off most partner brands & up to 15% off Branded Beauty
* Early VIP access to sale stock
* Access to fantastic discounts at our Staff Shops
* Restaurants with great food at amazing prices
* Access a digital GP and other free health and wellbeing services
* Free on-site parking
* Financial Wellbeing - Save, track and enhance your financial wellbeing
* Apprenticeship - Grow and develop on the job whilst gaining a qualification
* Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
* Support Networks - Access to Network Groups to empower and celebrate each other
* Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.