Job Title
Operations Manager
Salary
£35k-£45k
Company Description
Health Well Solutions - Specialist Medical Insurance Brokerage
Job Description
Join a high-growth, FCA-regulated brokerage at the intersection of bespoke medical insurance and preventative healthcare. Working directly with the Managing Director, you will own the end-to-end client pipeline, ensuring seamless service delivery for high-net-worth clients. This is a central, high-impact role in a firm with over 40 years of expertise.
Location
London, UK
Why this role is remarkable
* Direct access to senior leadership and the Managing Director, providing a unique perspective to influence business scaling.
* Unique market position through an exclusive partnership with Health Span, combining traditional brokerage with advanced preventative health screenings.
* High-visibility impact where you move beyond simple administration to own the operational heartbeat of a specialist, growing firm.
What you will do
* Manage the full client pipeline from initial enquiry to policy placement, coordinating directly with insurers and senior advisers.
* Maintain operational control by tracking workflows, improving CRM data quality, and identifying bottlenecks before they impact client service.
* Ensure rigorous compliance in an FCA-regulated environment by managing sensitive data and maintaining audit-ready documentation and internal logs.
The ideal candidate
* 3+ years of operational experience within UK Private Medical Insurance (PMI), financial services, or a regulated health‑tech environment.
* Exceptional organizational discipline with the ability to manage complex, multi‑stakeholder pipelines without needing close supervision.
* Professional communication skills and technical proficiency in CRM systems and Excel to maintain high standards for a sophisticated client base.
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