A healthcare service provider in Tees Valley is looking for a Call Centre Manager to lead a team of call handlers. This role includes training staff in NHS Pathways, conducting audits, and performance management to ensure the attainment of key performance indicators (KPIs). The ideal candidate should have strong supervisory skills, effective communication, and the ability to work under pressure. Benefits include a salary of £34,188, 33 days holiday per annum, and additional support schemes.
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