Job Title: Food & Beverage Service Expert
Join the team at the Courtyard Aberdeen Airport, a contemporary hotel catering to business and leisure travelers, located just a short walk from Aberdeen International Airport. Our Restaurant & Bar offers breakfast, lunch, and dinner with a menu featuring signature dishes and authentic favorites made with fresh seasonal produce.
Role Overview
As a Food & Beverage Service Expert, you will create memorable dining experiences for our guests by providing exceptional service. Your responsibilities include setting tables, communicating with the kitchen, serving guests, and maintaining cleanliness and supplies to ensure a seamless experience.
Benefits
* Uniform Provided
* Discounted stays at over 7,300 hotels worldwide
* Encouraging leadership
* Discounts on food and beverage
* Recognition programs
* Friends and Family rate for overnight stays
* Training and Development
* Employee Assistance Programme
* Career development opportunities
Role Requirements
1. Communicate professionally and warmly with guests and team members.
2. Possess in-depth menu knowledge, including ingredients and allergens, and be able to answer related questions.
3. Manage time effectively when serving multiple guests, ensuring timely checkbacks and drink top-ups.
4. Communicate clearly with the kitchen and management to meet and exceed guest expectations.
5. Present accurate bills and process payments correctly.
6. Complete opening and closing duties, including restocking, setting up tables to standards, and preparing for the next shift.
Physical & Work Environment Expectations
All team members should prioritize safety, adhere to policies, uphold quality standards, and maintain a professional appearance and communication. The role involves standing, walking, and moving around for extended periods, managing menus, and physical tasks such as lifting objects up to 25 pounds alone and 50 pounds with assistance, including reaching, bending, twisting, and stooping.
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