The role sits within the Digital Directorate → Digital Development Consents (DDC) Division → Live Services team.
The Senior Service Desk Analyst is responsible for managing the first- and second-line technical support for all departmental IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.
In this role, they will be responsible for ensuring support for existing and emerging information and communications technology (ICT) services, including providing technical advice to project teams.
They will be expected to build user relationships across the organisation managing a range of diverse service needs. The Support Manager will have the opportunity to become involved in project work, particularly in the expansion of the SG Payment system amongst partners, contribute to the development of a replacement to the eDevelopment service and the transition of local and planning authority partners from the service to its replacement in the coming 18 months, in supporting both services during a dual-running phase, and in service decommissioning.
You will report to the Live Services Operations Manager and have line management responsibilities for the Live Services Support Officer (when that role is filled). In time, it is expected that this role will grow to include management of support functions for future systems that replace or link to eDevelopment.
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