Job Description What’s on offer? Location: Birstall Salary: £23,000 - £25,000 Contract Type: Permanent, Full Time Working Style: Hybrid Working Pattern: 8.5-hour shifts scheduled between 7am and 7pm, Monday through Friday Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction.