Overview
Join us at Accor, where life pulses with passion. Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Hospitality is a work of heart, and you will be part of a caring environment with opportunities to grow and pursue careers, in your hotel or elsewhere in the world. We offer exclusive benefits and recognition for daily commitment, with a focus on meaningful experiences for guests, colleagues, and the planet.
Job Description
You must be happy working in a customer-facing role at all times, including morning and evening shifts. You will be trained to provide multi-functional service in Front of House, Bar, Food and Beverage, and Housekeeping where applicable.
As a Multi Task Team Member you will handle enquiries and reservations by telephone, online, or email. Receptionists greet guests on arrival; a warm welcome helps set a positive tone for the stay. You will provide excellent counter and table service (when applicable) and have knowledge of all food and beverage items on the menu.
Job Responsibilities
* Be aware of all hotel departments and communicate effectively.
* Handle guest check-in and check-out using the computerised system; familiarise yourself with procedures.
* Issue keys and provide directions to accommodations; keep accurate records of arrivals and departures and coordinate with housekeeping, kitchen, maintenance, and management as needed.
* Provide guests with information about local attractions; assist with services such as newspapers, taxis, storing valuables, and message handling.
* Ensure guests receive messages and mail promptly; direct incoming calls and assist guests with external calls.
* Prepare guest accounts at checkout, including items like drinks, telephone calls, and newspapers; process payments.
* Address guest queries or complaints professionally; maintain knowledge of hotel policies, rates, and facilities.
* Adhere to Duty Handovers and ensure all Guest Registration Forms are completed (where applicable).
* Maintain guest security and report suspicious activity; manage money on duty and uphold health and safety policies.
* Be prepared to assist in emergencies, including evacuation and contacting emergency services.
General Assistant (Multi-Task Role)
* Provide excellent counter and table service; coordinate with the kitchen on orders and promotions.
* Ensure designated bar is set up and stocked; maintain high standards of hygiene and health & safety.
* Follow till procedures and security measures; deliver courteous, friendly, efficient service.
* Familiarise yourself with frequent guests to support marketing and customer retention.
* Assist the Front Desk operations and participate in departmental cleaning programs.
* Perform other reasonable duties as required by management and attend company training.
Qualifications
Personal profile
* Be flexible to cover business needs
* Be enthusiastic, punctual, and reliable
* Be adaptable
Skills / Qualities
* Strong ethics, autonomous with a sense of responsibility
* Ability to work independently and be self-motivated
* Positive, guest-oriented, and service-minded with good interpersonal skills
* Team spirit, good listening, anticipation, and confident communication
* Fluent in English; dynamic; sales oriented; able to work under pressure
* Understanding of food hygiene requirements and health & safety regulations
Special Notice
During the course of duty you will have access to confidential information; discretion is essential. Flexible working hours are required due to the nature of the industry.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit and promote diverse talent.
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