Customer Service Advisor
Northampton, NN4 7BW
Monday – Friday but flexibility is required to work 1 in 5 weekends from home.
Key Responsibilities:
Managing outgoing and incoming customer calls and managing email enquiry systems.
To keep track of delivery records from the drivers.
Upselling to customers to ensure continued revenue stream.
Handling customer enquiries around availability of services and pricing.
Explaining service and pricing.
Negotiate prices with customers to ensure best margins achieved.
Following up on all enquiries via calls and emails.
Liaise with other branches and 3rd party suppliers and ensure best prices.
Develop lasting customer relationships.
Accurately and efficiently entering all customer information and order details into the system.
Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
Resolving customer issues and queries as necessary.
Key Skills:
Experience working in a customer service led & administrative role.
Knowledge of sales processes and customer service skills.
Excellent communication with a strong focus on excellent customer service and relationship building skills.
Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career