Build the technology engine behind one of the UK's most ambitious subscription growth stories. Most CTO/CIO roles ask you to run technology. This one asks you to reshape how a £150m, 1,650-person business grows.
This is a highly profitable, family-owned British success story delivering to over half a million customers each week. With deep roots in FMCG, farming and logistics, the business is now evolving toward a digital-first, subscription-led model and investing heavily to get there. This is a newly created board facing role, designed to put technology, data and digital at the heart of commercial growth.
The Opportunity
You will act as the Architect & Catalyst of the next phase, helping transition from a traditional route-to-market model to a digitally driven, recurring revenue platform. The business is already acquiring approximately 8,000 customers per week through traditional channels and around 1,000 digitally. Your mandate is clear: flip that model and scale digital as the primary growth engine.
What You Will Own
Digital Growth & Commercial Impact
* Scale digital acquisition and optimise conversion
* Build subscription, pricing and personalisation capability
* Drive improvements in LTV, CAC and basket economics
* Partner closely with the Commercial, Marketing and Leadership teams
Transformation & Platform Modernisation
* Modernise core platforms including ERP, CRM, billing and data
* Reduce technical debt and enable scalable architecture
* Increase automation across logistics and operations
Data & Insight
* Create a single customer and operational data view
* Shift the business toward real-time, predictive decision making
* Elevate data maturity to support board-level decision making
Cyber Security & Governance
* Own cyber and information security strategy, including ISO 27001 and GDPR
* Implement security by design principles across all platforms
* Provide clear board level reporting on risk and resilience
Leadership & Culture
* Build and lead a multi-disciplinary function spanning Digital, IT and Data
* Embed a product led, agile and outcome focused culture
* Drive adoption across a business still early in its digital journey
The Environment
* Financially robust and cash-generative business
You will work directly with an engaged and ambitious leadership team, including individuals from major FMCG and logistics operators.
What We're Looking For
* A current CIO, CTO, or a standout Head of Technology or Digital Director ready to step up
* Proven in scaling digital revenue and customer experience
* Experienced in subscription, D2C or high-frequency consumer models
* Comfortable balancing hands-on delivery with board-level influence
You’ll bring:
* Strong commercial instinct, not just technical depth
* Experience scaling platforms across cloud, data, ERP and billing environments
* A track record of leading transformation in evolving organisations
* The ability to bring people with you through change, particularly within a traditional family-led business
Why This Role
* Greenfield CTO/CIO role with full mandate and influence.
* Opportunity to define the digital strategy from the ground up.
* Direct impact on growth, valuation and future scale.
* A rare blend of FMCG heritage, subscription ambition and real operational complexity.
It's a business where you can move quickly, shape outcomes and see the results of your work every day.
Package
* £140,000+, dependent on experience
* Up to 20% bonus
* Additional benefits and salary sacrifice options.
Final Thought
This role is for a builder, not a maintainer. Someone who can take a successful traditional business and transform it into a digitally led subscription powerhouse, without losing what made it great in the first place.
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