Job Description
️ Service Support Analyst
Aylesbury | Office-based (flexible working considered
Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment.
This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies.
What you’ll be doing:
* Providing 1st & 2nd line IT support across incidents and service requests
* Supporting Windows 11, Azure Virtual Desktop, M365, Teams and Exchange
* Managing joiners, movers and leavers
* Installing and supporting laptops, desktops and meeting room tech
* Working with third-party IT suppliers and SOC teams
* Responding to cyber alerts and completing security control checks
* Maintaining hardware and software asset records
What we’re looking for:
* Experience supporting Azure & Microsoft 365 environments
* Strong customer-facing IT support background
* Clear communicator with excellent time-management skills
* Awareness of cyber security and data protection principles
* ITIL knowledge and Microsoft certifications are a plus
The package:
* Salary up to £40,000
* Discretionary bonus – up to 15%
* 28 days holiday + bank holidays
* ️ Life assurance 4x salary
* Pension contributions up to 10% employer
* 35-hour working week
* Up to 1–2 days WFH (role-dependent)
* Extensive wellbeing, training and lifestyle benefits
Apply now for an immediate cv review. Agency interviews this week.
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