Job title: Senior Internal Account Manager (Corporate)
Reporting to: Internal Team Leader
Location: Newland House, Normanton (This is a full time, office based role)
Our Corporate Sales Team based in Normanton is looking for a Senior Internal Account Manager. The Senior Internal Account Manager will deliver a high-level of service to all potential and existing customers whilst increasing sales, product lines, profitability and developing long-term business relationships. In addition to developing new business and maximise sales through pro-active telesales calls.
What will I be doing?
1. Identifying new business opportunities at all times and prospect for new business everyday through outbound telesales activity
2. Identifying opportunity to quote and send the same day
3. Proactively increasing the product range sold into each customer
4. Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer
5. Achieving an initial gross profit margin
6. Achieving increased sales of an agreed percentage on existing customers
7. Ensuring all computerised records are kept up to date
8. Following and achieving weekly and monthly objectives
9. Actively supporting all marketing campaigns/outbound promotions by maximising take up where possible
10. Supporting the wider Corporate NDC team with the on-the-day queries
11. Liaise with Team Manager and internal departments to proactively support the team in resolving customer queries and complaints via first contact resolution
12. Communicating goals and deadlines to team members
13. Creating a productive work environment for the team using trust and other appropriate strategies
14. Assessing team performance and providing feedback to employees
15. Assisting with training employees
16. Assisting with the daily operation of the organisation
17. Providing the team with information about recent developments, programmes and policy changes
What are we looking for?
18. An individual who can work to deadlines and prioritise workload
19. Knowledge of computer applications and other business-specific software
20. A friendly, patient and a good listener
21. A great communicator and team player
22. Someone who can work in a fast-paced environment
23. Someone who has attention to detail
24. Enthusiasm, drive and motivation, and a passion for Sales.
25. Able to lead by example and always remain confidential, with a duty to protect privileged information and to share entrusted information responsibly.
26. Leadership skills
27. Outstanding communication skills
28. Interpersonal skills and ability to resolve issues
29. Employee training experience