Job Overview
Temporary role - To be reviewed after an initial 12-month period.
As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving customers at our retail counter, or delivering parts directly to customers, the role of a General Assistant is varied and exciting. You will work to ensure the branch achieves high performance and operational standards, ultimately delivering our Customer Promise.
Why work for LKQ
* People First: We value our employees as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Deliver a safety-first culture with the customer at the heart of everything.
* Work to achieve a balanced performance across key business metrics and KPIs aligned with business goals.
* Ensure the branch operates efficiently with appropriate controls to support a customer-first experience.
* Collaborate as part of the Fleet team with a customer-first attitude.
* Maintain a safety-first culture among colleagues at all times.
* Improve returns, credits, and warranty processes to enhance customer experience and create frictionless retail support.
* Support the retail counter to ensure retail standards are best in class, establishing customer experience excellence.
* Deliver customer-first service by managing pick-to-manifest times and meeting service level agreements.
* Assist with deliveries when required, ensuring the branch is set up for growth through excellent customer service and SLAs.
* Consistently deliver a best-in-class service to ensure customer excellence.
Skills And Experience
* Excellent communication skills to develop strong customer relationships.
* Ability to utilize technology for fleet checks and promote a zero-accident, safety-first culture.
* High levels of focus, energy, and motivation.
* Good business acumen.
* Consistently deliver top-tier service to ensure customer experience excellence.
* Flexibility to adapt daily tasks to support the branch effectively.
What We Offer
* Competitive Salary – Regularly reviewed to stay competitive.
* Enhanced Annual Leave – Promoting work-life balance.
* Career Growth – Opportunities across the UK & Europe.
* Pension Contributions – Contributory pension scheme.
* Life Assurance – Providing financial security for loved ones.
* 24/7 Employee Assistance Programme – Confidential support anytime.
* Gym Discounts – Reduced memberships at top health clubs.
* Healthcare Perks – Online GP, hospital plans, and wellness benefits.
* Cycle to Work Scheme – Tax-free bike purchases.
* Retail & Staff Discounts – Savings on popular brands.
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