Are you a proactive, commercially minded customer service professional who thrives in a fast-paced environment? We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil. This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships. If you combine outstanding communication skills with strong organisation, commercial awareness and a customer first mindset, we want to hear from you. This is a varied, fast-paced role that requires initiative, accuracy and confidence. Key responsibilities: Coordinate customer and new business appointments with theinternal teams Proactively follow up quotations and prospects to maximise conversions Deliver first-class customer service via phone, email and online enquiries Process sales orders, raise purchase orders and manage supplier quotes Track customer enquiries and update internal CRM/order systems Support marketing activity by converting leads into active customers Resolve customer queries quickly and professionally Manage diaries, itineraries and key communications Identify cross-selling opportunities to increase overall sales Skills and Experience Experienced in customer service, sales support, account management or order processing Exceptionally organised and detail-focused Confident speaking with customers and negotiating professionally Commercially aware and motivated by results Proactive, you dont wait to be asked Comfortable managing multiple priorities Skilled in CRM/database systems and Microsoft Office Experience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous.