Customer Care Manager
Location: Carmarthenshire area (with UK travel as required)
Salary: Up to £40,000
Benefits: CompanyPension, 24 days holidays plus BH, Free car parking, Employee savings platform and Employee Assistance Programme
Lead. Influence. Make a real impact on the customer experience.
This is an opportunity for an experienced Customer Care professional to step into a leadership role where your work genuinely shapes the customer journey. You'll have the autonomy to lead, develop and improve a Customer Care function, with the support and influence to drive change across the wider business.
If you enjoy building high-performing teams, improving processes, and using insight to deliver exceptional service, this role offers both challenge and progression.
Why this role will benefit you:
1. Leadership with influence - You'll lead and develop a Customer Care team, setting clear direction, standards and KPIs that really matter.
2. Make improvements that stick - You'll have scope to review, design and improve customer care processes, systems and reporting, leaving a lasting impact on how customers are supported.
3. Cross-functional exposure - Work closely with Sales, Production and Logistics, giving you valuable visibility and exp...