Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1
* Sunday 12:00-18:00
* Wednesday 11:00-18:00
* Thursday 11:00-18:00
* Friday 12:00-18:00
Week 2
* Tuesday 11:00-18:00
* Wednesday 11:00-18:00
* Friday 12:00-18:00
* Saturday 12:00-18:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
* Build expert product knowledge to sell and recommend our products and services
* Utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and proactive in seeking it
* Efficient workload management and planning
* Strong communication skills
* Adaptability to changing situations
* Ability to build positive relationships through good listening
* Good digital capability
Everyone's Welcome
M&S is leading the retail industry into a greener, faster, more inspiring digital future. We're revolutionising our work and offering exciting opportunities. Join us to make an immediate impact. We are committed to inclusion, diversity, and equal opportunities, and we welcome flexible working arrangements. If you need reasonable adjustments during recruitment, please share this with us to ensure a fair process.
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