Our client, a global brand who design and provide goods worldwide, is looking for a candidate who excels in sales advising and customer service to represent the business and join a very successful existing team.
You will be point of contact for customer sales enquiries including providing assistance with product information and selection. You will record these enquiries as leads and co-ordinate effectively within the business to generate and support sales opportunities.
Duties include
Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across the brand.
Input all new projects and maintain any necessary updates onto CRM, to support the sales teams with the management of their projects, quotations and sales pipelines.
Support all incoming customer sales enquiries with product selection whilst optimising sales opportunities when presented.
Follow up responses to Marketing campaigns and events to develop leads and qualify into opportunities.
Understand the requirements of product related features and benefits.
Ensure all records and documents are kept updated utilising the required systems in line with company quality standards and procedures.
Assist external sales teams to maintain customer relationships, updating information where necessary.
Provide customer support via all media routes to ensure excellent levels of customer serviceare maintained
** Please note you will be required to travel within the UK or ROI at times**
Skills, Knowledge and Experience
Excellent communication skills to help, inform and advise customers and colleagues clearly and effectively
Ability to work well under pressure
Excellent written and verbal skills
A commitment to continuous improvement both personally and for the role
Experience of using a CRM System
Working hours
08:30 – 17:00 – Monday – Thursday
08:30 – 16:00 – Friday
Benefits
Hybrid Working
Pension
Health Cash Plan
Cycle to Work Scheme
Employee Discount
Values Award