JOB DESCRIPTION AKG Group UK Company: AKG (UK) EMPLOYMENT LTD Position Title: Programme Administrator (Discovery Programme) Job Level Role Status: Part Time, (10am-2pm, Mon-Fri), Fixed Term until April 2026 Reports To: Business Manager Roles Reporting to this Position: None Primary Objective: The Programme Administrator will play a key role in supporting the delivery of the Discovery Programme through effective administration, client engagement, and compliance management. This includes pre-screening participants, supporting them with job searches, creating CVs and cover letters, and ensuring all documentation, action plans, and records are accurate, up to date, and compliant. Key Relationships/Interactions Internal Business Manager Employment coaches Employer services team Finance AKG Learning External Jobcentre Plus Local Partners and Training Providers Participants Key Responsibilities Conduct pre-screening calls with new participants to assess eligibility and readiness for the Discovery Programme. Support participants with job searches, applications, CVs, and cover letters. Book participants onto training sessions, workshops, and appointments. Maintain accurate participant records and ensure all action plans are SMART, current, and fully updated when tasks are completed. Carry out quality checks on documentation, referrals, and outcomes to ensure compliance and accuracy. Prepare and process evidence for outcomes and invoicing. Support monthly performance reviews and ensure all data and records are complete and compliant. Coordinate with the wider team to ensure smooth delivery of the programme and that all participant progress is tracked effectively. Assist with internal audits and implement corrective actions when required. Desirable Skills/Knowledge and Experience Client Support and Administration Experience supporting individuals in employability or training programmes. Strong organisational skills with the ability to manage multiple tasks and priorities. Confident in handling sensitive information and maintaining confidentiality. Communication and Interpersonal Skills Excellent verbal and written communication skills. Able to engage with participants in a professional, supportive manner. Comfortable working with internal teams and external stakeholders. Attention to Detail and Compliance Accurate and thorough when maintaining records and completing documentation. Understanding of compliance and audit processes within funded programmes. Technical Skills Competent in using Microsoft Office, CRM systems, and online meeting or training platforms. This is an exciting opportunity for a proactive and organised individual who enjoys working with people and supporting them to achieve their goals. The role combines administration, client support, and compliance, contributing directly to the success of the Discovery Programme. Compliance It is the responsibility of all staff to abide by organisational policies to ensure compliance with relevant standards e.g. ISO 27001 (Information Security), ISO 9001 (Quality) and ISO 14001 (Environmental) as well as adhering to statutory duties in relation to safeguarding, Prevent and health and safety.