Claims Advisor
Location: Cosham, Portsmouth (Hybrid after probation)
Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months
Hours: Full-time | Permanent
Start Date: March 2026
You must be available to interview on 26th February.
Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team.
This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development.
The Role
As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service.
Key Responsibilities Include...
Handling a high volume of inbound calls and written correspondence relating to travel insurance claims
Assessing and evaluating claims, verifying policy coverage and documentation
Clearly explaining claim outcomes and next steps to customers
Providing clear verbal and written guidance to ensure a first-class claims experience
Maintaining accurate records across internal systems
Resolving claims efficiently while meeting service standards Working Hours...
Monday to Friday between 8:00am - 6:15pm (rota basis)
1 in 6 Saturdays between 8:00am - 4:30pm
Hybrid working available after successful completion of training and probation Skills & Experience Required...
Previous experience in a customer-facing role (retail, hospitality, call centre, contact centre, or similar)
Strong verbal and written communication skills
Ability to work under pressure and manage multiple tasks
High attention to detail and accuracy
Confident using computer systems
Good numeracy skills
Ability to remain calm and professional in a high-volume environment
A customer-focused, empathetic approach Salary & Benefits...
£26,200 starting salary
Structured salary increases up to £30,300-£33,000 within 12-24 months
Free on-site parking
Hybrid working after probation
Free Health Cash Plan (including dental, prescriptions, and more)
Free annual travel insurance (subject to criteria)
Discounts on insurance products
On-site gym and social facilities
Comprehensive training and long-term career progression
Plus many more benefits