Provide our customers with a warm, inviting, and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
Successfully manage the flow of information between the workshop, the rest of the business, and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
Here at Harwoods, we highly value organisational, communication, and time management skills along with a friendly smile.
Job alert service
Department/Business/Location:
Service
Reports to:
KEY RESPONSIBILITIES
* Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
* Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
* Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
* Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
* Confidently establish an understanding agreement with the customer of the work to be carried out.
* Accurately maintain the service department loading system in line with workshop capacity.
* Manage the handover and administration, and explain the work carried out on vehicle ensuring customers' full understanding and authorisation.
* Understand and adhere to manufacturer service requirements.
* Maintain safe working practices and abide by high standards of the business.
* Take on additional responsibilities as required by the business.
Skills & Requirements
* Full UK driving licence.
* Organised.
* Smart appearance.
* Confident.
* Ability to excel in a team-based environment and achieve common goals.
Experience
* Relevant experience in a customer-facing role delivering excellent service.
Hours: Mon - Fri 8am - 6pm. Saturday rota 1/5 paid as overtime or time off in lieu.
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement:
* We Treasure our people and our customers
* We challenge ourselves to grow & improve
* We grab responsibility
* We run in the same direction as one team
* We inject energy and fun into our work
We are a top 30 automotive dealer group, ranked by annual turnover on AM100, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN.
Our operations span across 5 counties in South East England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, Harwoods Group offers industry-leading people development programs including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and colleague recognition.
After continued growth, we now employ circa 1,100 colleagues across approximately 28 state-of-the-art facilities.
We demand the best for our colleagues and customers and look forward to your application. Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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Created on 17/07/2025 by TN United Kingdom
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