Here's how you'll contribute:
Lead requirements workshops with stakeholders, clarify business needs and capture acceptance criteria.
Analyse requirements and propose pragmatic solutions that prioritise OOTB Salesforce capabilities and minimise custom development.
Design end-to-end FSL solutions aligned to utility use-cases (work order life cycle, scheduling, asset management etc).
Implement and configure Salesforce FSL (scheduling, resources, dispatcher console, mobile) and related Salesforce functionality.
Design and manage integrations between Salesforce and external systems; act as integration specialist.
Use and advocate CI/CD pipelines and Salesforce deployment best practices.
Apply current Salesforce security protocols and ensure secure interfaces and data flows.
Prepare solution documents and present designs to architecture review board; lead technical reviews and risk assessments.
Lead estimations, solutioning and contribute to proposal responses.
Mentor and guide development/configuration teams; provide day-to-day technical leadership.
Maintain awareness of Salesforce product roadmap and new features; propose opportunities to leverage new capabilities.
Travel to client offices for workshops, go-lives and runbooks as required.
Must-have experience & skills
Proven hands-on experience implementing Salesforce Field Service (FSL) in enterprise environments.
Strong technical lead experience: solution design, architecture review, and stakeholder-facing presentations.
Solid integration experience (REST/SOAP, APIs, Middleware patterns) and practical experience implementing integrations.
Deep knowledge of native Salesforce capabilities, configuration, data model and automation (Flows, Process Builder understanding, but prefer Flow/Automation).
Practical experience with Salesforce CI/CD and deployment tooling (SFDX, Git, DevOps pipelines).
Utility industry experience.
Experience designing secure interfaces and implementing current security best practices (authentication, authorisation, encryption, data protection).
Excellent workshop facilitation, stakeholder management and good communication skills.
Willing and able to travel to client sites as required.
Highly desirable
Experience with Middleware tools such as Jitterbit.
Experience with Sitetracker or other fieldwork/asset management systems.
Salesforce certifications: Field Service Consultant, Platform Developer I/II, Administrator, or Architect certifications.
Experience with minimal-code strategies and governance to avoid unnecessary custom development.
Prior experience presenting to architecture boards and leading risk assessments.