We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time.
Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie.
This is an incredibly exciting opportunity to join our Member Happiness team in the run up to Black Friday and gifting season!.
On a day-to-day basis, you will be responsible for:
* Having a customer-obsessed approach to assisting both our members and potential members.
* Responsible for supporting our members via all channels, including but not limited to Webform, Email and Chat via Zendesk.
* Assisting with pre and post purchase needs, such as providing delivery updates, returns, and membership queries
* Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
* Understanding and utilising our systems effectively to assist customers with their queries quickly and give accurate feedback to the business.
* Works closely with team leads to understand what is needed by the department, and pivot as needed
We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway!
* Be naturally Customer Obsessed, keeping customers top of mind at all times
* Have great communication skills, computer literate, Zendesk experience would be an advantage
* Has previous experience in a customer service role within a scale up business or a large contact centre. Understands metrics and goals to work towards such as CSAT, tickets solved and average handling time
* Previous skincare and make-up experience will be an advantage
* Has an ability to multitask successfully and thrives in a fast paced environment
* System knowledge desirable, Zendesk, CommerceTools, Netsuite, Asana, Slack
* Flexibility to work a shift pattern across Monday - Sunday and bank holidays
What makes someone ‘Beauty Pie’?
Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:
* Bring Your ‘A’ Game: We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average.
* Be Intelligently Rebellious: We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem-solving and smart risk-taking are how we transform beauty.
* Bias for Action: Speed matters. We act with urgency, make smart choices, and learn through doing - because momentum drives progress
* Be Customer Obsessed: Our decisions start and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations.
* It’s All For One (& One For All): Team BP are better together. Trust, integrity, and collaboration are how we build a culture where everyone grows, contributes, and thrives—individually and collectively.
We’re committed to diversity & inclusion
As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.
A bit about our ways of working
We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.
We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.
This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.
Your piece of the Beauty Pie
Life & Balance:
* Free Membership to Beauty Pie + discount off our products
* 25 days holiday & your birthday off / 22 vacation days for the US team
* Flexible bank holidays
* Equal leave for all new parents regardless of gender or personal circumstances
Health & Wellbeing:
* Private Medical Insurance
* Menopause support
* £2,500 / $2,500 to spend on your fertility journey after 2 years service
* 10 therapy sessions through AXA PPP