Company description: ClearCourse Job description: Implementation Engineer Based: Waterlooville Business Unit: Swan Retail / EPOS Bureau Reports to: Implementations Lead Are you a hands-on technical professional who loves problem-solving, setting up systems, and seeing customers get the most out of their technology? If you enjoy variety, autonomy, and collaborating with a supportive team, this could be the perfect next step in your career. We're looking for an Implementation Engineer to join our Operations team at Swan Retail/EPOS Bureau. This is a key customer-facing role where youll help deliver hardware and software setups, configure systems, and make sure our retail and hospitality customers get a seamless, stress-free onboarding experience. No two days are the same. One day youll be configuring servers or staging hardware, and the next you may be on-site ensuring a smooth installation. If youre technically minded, organised, and eager to learn, youll fit right in. What youll be doing Carrying out a mix of hardware setup, configuration, and software installation Supporting both internal teams and external clients with implementation queries Managing your own workload and completing tasks within agreed timeframes Documenting processes and maintaining accurate implementation records Configuring new hardware, staging equipment, and updating handover documents Visiting client sites to install hardware when required Collaborating closely with the wider Ops team and helping the Helpdesk when needed Ensuring your workspace and our equipment stays clean, organised, and installation-ready What were looking for Essential Strong problem-solving and fault-finding skills Ability to work independently and manage time effectively Clear, confident communication skills Good technical understanding of PCs and ideally EPOS hardware Experience installing software and following technical processes High attention to detail and strong organisational skills A team player with a positive, proactive attitude Desirable Previous experience in an Implementations or Technical Installation role Experience in the retail or hospitality sector Knowledge of Windows Desktop and Server Understanding of routers, switches, and basic firewall configuration Familiarity with modern networking protocols and operating systems What youll bring Reliability, good timekeeping, and a strong sense of ownership Confidence working with customers Flexibility, curiosity, and a willingness to learn The ability to stay calm, focused, and accurate, even when things get busy Why join ClearCourse? At ClearCourse, were building a brilliant environment for people who want to grow. Youll be part of a diverse group of technology brands working together to help businesses thrive, with plenty of support, development opportunities, and flexibility along the way. Our benefits include: 25 days annual leave plus bank holidays Company pension scheme Life assurance Private medical cover with SmartHealth Enhanced parental leave A range of cash-plan health benefits Employee wellbeing support Exclusive discounts through our Perks at Work platform Flexible hybrid working, depending on the role Opportunities for professional development and career progression across ClearCourse If youre ready to bring your technical skills and customer focus to a role where you can really make an impact, wed love to hear from you. Apply now and help deliver seamless EPOS solutions to customers nationwide.