Go back Central and North West London NHS Foundation Trust Health Care Support Worker/Customer Care Officer
The closing date is 21 August 2025 This is an exciting opportunity to work in CNWL Sexual Health service as a HCSW/customer care officer with the Camden and Islington Young People's Sexual Health network (CAMISH). CAMISH is a partnership between Brook and Central and North West London NHS Foundation Trust (CNWL) Sexual Health Services. CAMISH is a free and confidential sexual health and wellbeing service for people aged 24 and under in Camden and Islington. Services include STI testing and treatment, contraception and emergency contraception, condoms, pregnancy testing, and wellbeing support. This post is for a Band 3 HCSW/CCO to work with the CNWL team at the Archway site and on outreach. Evenings and some weekends will be required. We offer a supportive, friendly environment, which is both challenging and rewarding. We have a genuine and active commitment to education and staff professional development. The role will provide the opportunity to gain valuable experience in sexual and reproductive health working as part of a multidisciplinary team. We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible. Main duties of the job
For the position you will be: A highly motivated individual Demonstrate an active interest in Sexual and Reproductive Health You will have a non-judgmental approach to sexual health and reproductive health. Possess excellent communication and interpersonal skills Have the ability to work within a team Computer literate - full training will be given for our computer system About us
The role of CCO/HCSW includes direct patient contact with individuals who may be presenting with highly sensitive sexual health issues; we need staff to support these individuals in a caring, sensitive, and non-judgmental way, always maintaining their confidentiality. As well as registering patients to our clinical system and helping patients book appointments, you will work alongside the administration & clinical teams ensuring all scanning, filing, and other administrative duties are carried out as well as chaperoning, venepuncture & other duties in the clinic as required. This role is to be maintained both in the clinic environment and whilst on outreach. Please note there are new visa changes in place from 9th April 2025, the eligibility for sponsorship has changed. Before submitting your application, please check the following link for further information regarding the qualifications or salary requirements to qualify for a skilled worker sponsorship:
New rules to prioritise recruiting care workers in England - GOV.UK Job responsibilities
Are you an enthusiastic and self-motivated team player? Would you like to work flexibly across the administrative, clinical teams, and outreach teams? An existing opportunity has arisen within the team based at the Archway Centre for a Customer Care Officer/Health Care Support Worker. We are looking for committed individuals who want to make an impact, and possess the drive and enthusiasm to help us achieve and maintain excellent customer service. The successful candidate will need to be flexible and able to react quickly to changes as they occur, and have excellent communication skills and exceptional attention to detail. They will need to communicate and work effectively with young people in person, on the phone, and in outreach settings. Person Specification
Knowledge & Skills
NVQ Level 3 relevant to the post or relevant experience in healthcare setting/NHS or similar Skills & Abilities
Team worker - works well with other members of staff for the benefit of patients Communication skills - listens attentively and speaks clearly and confidentially; able to converse with a variety of people Able to understand and follow instructions, asking questions when necessary Flexibility - able to change quickly from one task to another Willing to work flexible hours as per the needs of the service Adaptability - learns quickly and able to change from one way of doing something to another Record keeping - concise and legible signed entries Ability to work independently Organisational skills - keeping stores and work environment tidy and orderly Able to use own initiative Experience
Works with young people Experience working in sexual health Working with members of the public Working with people from diverse backgrounds Work-related experience in healthcare setting Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Central and North West London NHS Foundation Trust £30,546 to £32,207 a year per annum inc HCAS (pro rata if P/T)
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